# Dropbox Sign: Signature requests experiencing misplaced/missing fields and signatures

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-09-14 01:09 UTC · Resolved: 2023-09-15 00:47 UTC · Duration: 24 h
- Updates: 8 · Affected components: Document signing through Dropbox Sign and Fax, Web - Document signing through Dropbox Sign and Fax
- [Vendor status page: https://stspg.io/wx6qrqzt3sf8](https://stspg.io/wx6qrqzt3sf8)
- [Company: Dropbox Sign](https://rewindex.com/company/dropbox-sign.md)

## Timeline of updates

- **investigating** 2023-09-14 01:09 UTC: We are currently receiving reports of some users experiencing misplaced/missing fields and signatures in some of their requests. We are working to resolve the issue as quickly as possible. Thank you for your patience.
- **investigating** 2023-09-14 01:41 UTC: We are continuing to investigate the issue.
- **investigating** 2023-09-14 02:10 UTC: We are continuing to investigate and will reach out with another update shortly.
- **investigating** 2023-09-14 03:27 UTC: Investigation still in progress. Thanks for your patience.
- **investigating** 2023-09-14 05:54 UTC: Our team is still investigating these reports, and we'll continue to provide updates as we have them. This issue is not wide spread and most documents are unaffected.
- **investigating** 2023-09-14 15:32 UTC: We apologize for the delay on this issue, we’re still actively investigating. Thanks for your patience.
- **monitoring** 2023-09-14 18:31 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2023-09-15 00:47 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/dropbox-sign/incidents/6d414xpsb21l · Markdown: https://rewindex.com/company/dropbox-sign/incidents/6d414xpsb21l.md · JSON: https://rewindex.com/api/v1/companies/dropbox-sign/incidents/6d414xpsb21l · Generated 2026-10-18T10:42:13.309Z