Companies/DigitalOcean/Incidents

DigitalOcean: Networking in BLR1

Timeline of updates

1. resolved2023-01-29 04:14 UTC

   Impact: minor; As of 05:30 UTC, our Engineering team has confirmed with our upstream providers that they have been able to mitigate the network connectivity issues in the BLR1 region. At this time users should not experience intermittent degraded performance and timeout errors with Droplet-based services to and from the BLR1 region. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience. Affected Components: Services - Event Processing Services - Networking Regions - BLR1 Status: resolved 2023-01-31 05:32 UTC - Our Engineering team is continuing to work with upstream providers to fix the network connectivity issues we are experiencing in the BLR1 region. The problems appear to be a direct result of multiple subsea fiber faults in the APAC region causing congestion resulting in packet loss and increased latency connecting to the BLR1 region, especially on US <-> BLR bi-directional routes. At this time users will continue experiencing intermittent degraded performance including timeout errors with Droplet-based services in the BLR1 region. We do not have a firm ETA for resolution time but we will provide updates as needed. Thank you for your patience and we apologize for any inconvenience. Affected Components: Services - Event Processing Services - Networking Regions - BLR1 Status: identified 2023-01-30 07:13 UTC - Our team is continuing to work on a fix for this issue. We will provide an update in the due course along with more information about this problem. We apologize for the inconvenience and thank you for your patience and continued support. Affected Components: Services - Event Processing Services - Networking Regions - BLR1 Status: identified 2023-01-29 20:46 UTC - Our Engineering team has identified an issue with an upstream provider causing packet loss and increased latency in the BLR1 region. Users may have been experiencing degraded performance including timeout errors with Droplet-based services in BLR1. Please note that the concerned team is actually working on a fix and we will share an update once we have further information. Affected Components: Services - Event Processing Services - Networking Regions - BLR1 Status: identified 2023-01-29 17:08 UTC - As of 08:40 UTC, our Engineering team is continuing to investigate an issue with network connectivity to services in the BLR1 region due to packet loss/latency on our Network provider's end. At this time, users may experience issues with elevated packet loss to Droplets and other services hosted in BLR1 as well as Droplet create failures. We apologize for the inconvenience and will post an update once we have more information. Affected Components: Services - Event Processing Services - Networking Regions - BLR1 Status: investigating 2023-01-29 08:39 UTC - Our engineering team is investigating an issue with network connectivity to services in the BLR1 region. At this time, users may experience issues with elevated packet loss to Droplets and other services hosted in BLR1 as well as Droplet create failures. We apologize for the inconvenience and will share an update once we have more information. Affected Components: Services - Event Processing Services - Networking Regions - BLR1 Status: investigating 2023-01-29 04:14 UTC - Incident Created at: 2023-01-29 04:14 UTC Resolved at: 2023-01-31 05:32 UTC

From DigitalOcean’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.digitalocean.com (opens in new tab).

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