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Descript: Video files appear frozen or low FPS after import

Affected components: Media Playback

Timeline of updates

1. investigating2026-07-22 13:01 UTC

   We have detected a problem and are investigating the underlying issue. As a workaround, many users have found success by using Replace File(https://help.descript.com/hc/en-us/articles/10165830016397-Replace-file) to re-upload the file.

2. identified2026-07-22 17:13 UTC

   We have identified the underlying issue and are working to restore functionality.

3. monitoring2026-07-22 21:07 UTC

   Functionality is fully restored and we are monitoring to ensure the system continues to be operational.

4. resolved2026-07-22 21:46 UTC

   This issue is now resolved.

Impact, status and times are the vendor’s own, as last archived. View on status.descript.com (opens in new tab). Descript profile · Recent Descript incidents · Markdown · JSON