# Descript: Video files appear frozen or low FPS after import

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-22 13:01 UTC · Resolved: 2026-07-22 21:46 UTC · Duration: 8.8 h
- Updates: 4 · Affected components: Media Playback
- [Vendor status page: https://status.descript.com/incidents/01KY4YNSF66CKT5A2X5XYZDCDY](https://status.descript.com/incidents/01KY4YNSF66CKT5A2X5XYZDCDY)
- [Company: Descript](https://rewindex.com/company/descript.md)

## Timeline of updates

- **investigating** 2026-07-22 13:01 UTC: We have detected a problem and are investigating the underlying issue. As a workaround, many users have found success by using Replace File(https://help.descript.com/hc/en-us/articles/10165830016397-Replace-file) to re-upload the file.
- **identified** 2026-07-22 17:13 UTC: We have identified the underlying issue and are working to restore functionality.
- **monitoring** 2026-07-22 21:07 UTC: Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
- **resolved** 2026-07-22 21:46 UTC: This issue is now resolved.


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Canonical: https://rewindex.com/company/descript/incidents/01KY4YNSF66CKT5A2X5XYZDCDY · Markdown: https://rewindex.com/company/descript/incidents/01KY4YNSF66CKT5A2X5XYZDCDY.md · JSON: https://rewindex.com/api/v1/companies/descript/incidents/01KY4YNSF66CKT5A2X5XYZDCDY · Generated 2026-10-18T12:34:41.502Z