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Deepgram: Issues with downstream LLM provider in Voice Agent API

Affected components: Deepgram Public API (api.deepgram.com) - Voice Agent API: Downstream ProvidersVoice Agent API: Downstream ProvidersDeepgram Public API (api.deepgram.com) - Voice Agent APIVoice Agent API

Timeline of updates

1. investigating2026-02-16 17:08 UTC

   We are currently seeing elevated error rates from OpenAI models. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration, including at least one non-OpenAI think provider. The incident started at 16:30 UTC.

2. investigating2026-02-16 17:08 UTC

   We are continuing to investigate this issue.

3. resolved2026-02-16 23:32 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Deepgram profile · Recent Deepgram incidents · Markdown · JSON