# Deepgram: Issues with downstream LLM provider in Voice Agent API

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-02-16 17:08 UTC · Resolved: 2026-02-16 23:32 UTC · Duration: 6.4 h
- Updates: 3 · Affected components: Deepgram Public API (api.deepgram.com) - Voice Agent API: Downstream Providers, Voice Agent API: Downstream Providers, Deepgram Public API (api.deepgram.com) - Voice Agent API, Voice Agent API
- [Vendor status page: https://stspg.io/2m62dgm4dyg2](https://stspg.io/2m62dgm4dyg2)
- [Company: Deepgram](https://rewindex.com/company/deepgram.md)

## Timeline of updates

- **investigating** 2026-02-16 17:08 UTC: We are currently seeing elevated error rates from OpenAI models. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models\#using-multiple-llm-providers) in your Voice Agent configuration, including at least one non-OpenAI think provider. The incident started at 16:30 UTC.
- **investigating** 2026-02-16 17:08 UTC: We are continuing to investigate this issue.
- **resolved** 2026-02-16 23:32 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/deepgram/incidents/j2dm4633wm1w · Markdown: https://rewindex.com/company/deepgram/incidents/j2dm4633wm1w.md · JSON: https://rewindex.com/api/v1/companies/deepgram/incidents/j2dm4633wm1w · Generated 2026-10-18T11:38:59.975Z