Deepgram: Outbound networking issues affecting STT PreRecorded API requests with callbacks, TTS Batch (HTTP) requests with callbacks, and Voice Agent API BYO 3rd party providers (LLM and TTS)

Impact: noneStatus: resolvedStarted 2026-04-10 17:27 UTCResolved 2026-04-13 19:47 UTC (3 d)3 updatesSource: stspg.io

Affected components: Deepgram Public API (api.deepgram.com) - TTS APITTS APIDeepgram Public API (api.deepgram.com) - Voice Agent API: Downstream ProvidersVoice Agent API: Downstream ProvidersBatch APIDeepgram Public API (api.deepgram.com) - Batch APIDeepgram Public API (api.deepgram.com) - Voice Agent APIVoice Agent API

Timeline of updates

identified2026-04-10 17:27 UTC
A networking incident was identified which resulted in failed callbacks on STT PreRecorded API requests and TTS Batch requests. The issue also affected Voice Agent API sessions with LLM and TTS providers. We have identified a fix and are monitoring traffic. The source of the issue is being investigated.
monitoring2026-04-10 18:15 UTC
A network infrastructure fix was implemented at 18:15 UTC and the behavior was immediately resolved. We are continuing to monitor carefully.
resolved2026-04-13 19:47 UTC
This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Deepgram profile · Recent Deepgram incidents · Markdown · JSON