# Deepgram: Outbound networking issues affecting STT PreRecorded API requests with callbacks, TTS Batch (HTTP) requests with callbacks, and Voice Agent API BYO 3rd party providers (LLM and TTS)

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-04-10 17:27 UTC · Resolved: 2026-04-13 19:47 UTC · Duration: 3 d
- Updates: 3 · Affected components: Deepgram Public API (api.deepgram.com) - TTS API, TTS API, Deepgram Public API (api.deepgram.com) - Voice Agent API: Downstream Providers, Voice Agent API: Downstream Providers, Batch API, Deepgram Public API (api.deepgram.com) - Batch API, Deepgram Public API (api.deepgram.com) - Voice Agent API, Voice Agent API
- [Vendor status page: https://stspg.io/ftz72f37fw0f](https://stspg.io/ftz72f37fw0f)
- [Company: Deepgram](https://rewindex.com/company/deepgram.md)

## Timeline of updates

- **identified** 2026-04-10 17:27 UTC: A networking incident was identified which resulted in failed callbacks on STT PreRecorded API requests and TTS Batch requests. The issue also affected Voice Agent API sessions with LLM and TTS providers. We have identified a fix and are monitoring traffic. The source of the issue is being investigated.
- **monitoring** 2026-04-10 18:15 UTC: A network infrastructure fix was implemented at 18:15 UTC and the behavior was immediately resolved. We are continuing to monitor carefully.
- **resolved** 2026-04-13 19:47 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/deepgram/incidents/09bm6prqfzsw · Markdown: https://rewindex.com/company/deepgram/incidents/09bm6prqfzsw.md · JSON: https://rewindex.com/api/v1/companies/deepgram/incidents/09bm6prqfzsw · Generated 2026-10-18T11:34:36.822Z