Daily: Degraded audio and video call experience
Affected components: Core Call Experience
Timeline of updates
- identified
We are currently experiencing an issue with one of our service providers that may be affecting connection to calls (slow connections or timeouts). We are implementing a fix.
- identified
We are continuing to work on a fix for this issue.
- monitoring
We have temporarily routed traffic through another service provider, which should resolve call connection issues for most users.
- resolved
We have restored our service provider configuration to its nominal state after confirming that all providers are operating normally.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).