# Daily: Degraded audio and video call experience

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-12-10 21:05 UTC · Resolved: 2021-12-13 13:09 UTC · Duration: 3 d
- Updates: 4 · Affected components: Core Call Experience
- [Vendor status page: https://stspg.io/9yvgslhczqy7](https://stspg.io/9yvgslhczqy7)
- [Company: Daily](https://rewindex.com/company/daily.md)

## Timeline of updates

- **identified** 2021-12-10 21:05 UTC: We are currently experiencing an issue with one of our service providers that may be affecting connection to calls (slow connections or timeouts). We are implementing a fix.
- **identified** 2021-12-10 21:07 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2021-12-10 21:34 UTC: We have temporarily routed traffic through another service provider, which should resolve call connection issues for most users.
- **resolved** 2021-12-13 13:09 UTC: We have restored our service provider configuration to its nominal state after confirming that all providers are operating normally.


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Canonical: https://rewindex.com/company/daily/incidents/shqq7s1vm7qb · Markdown: https://rewindex.com/company/daily/incidents/shqq7s1vm7qb.md · JSON: https://rewindex.com/api/v1/companies/daily/incidents/shqq7s1vm7qb · Generated 2026-10-20T00:51:57.948Z