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CompaniesCustomer.ioIncidents

Customer.io: User Interface is currently unavailable for some users in EU. Data processing delays

MinorStatus: resolvedStarted Resolved (0 min)4 updatesstatus.customerio.com (opens in new tab)

Affected components: Data ProcessingManagement Interface

Timeline of updates

  1. investigating

    Our team is currently investigating an issue where the Customer.io dashboard (fly.customer.io) is unavailable for some users in EU. We're also looking into potential data processing delays.

  2. identified

    The Customer.io UI is back online. We're continuing to work on system stability to confirm the issue is fully resolved. Processing is recovering but still delayed

  3. monitoring

    Processing is actively recovering. We apologize for the disruption this caused and will continue monitoring until it's fully caught up.

  4. resolved

    This incident has been resolved. The Customer.io UI is available, and data processing has recovered to normal operating levels. We will continue internal follow-up and remediation work. Thank you for your patience.

Archive proof

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How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on status.customerio.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Customer.io, started 2026-07-03 11:09 UTC, resolved after 0 min, 4 update(s).

Title
User Interface is currently unavailable for some users in EU. Data processing delays
Vendor
Customer.io
Date
URL
https://rewindex.com/company/customer-io/incidents/g42l6k84576z

Customer.io profileRecent Customer.io incidentsAll outages on July 3, 2026Customer.io in July 2026MarkdownJSON