rewindex

CompaniesCustomer.ioIncidents

Customer.io: Some customers are experiencing data processing and message-sending delays

MinorStatus: resolvedStarted Resolved (0 min)4 updatesstatus.customerio.com (opens in new tab)

Affected components: Data ProcessingMessage Sending

Timeline of updates

  1. investigating

    Our engineers are currently looking into an issue that is causing data processing and message-sending delays for a small subset of customers in the US region. We apologise for any inconvenience caused.

  2. identified

    The issue has been identified and we're working on a fix. Thank you for your patience.

  3. monitoring

    A fix has been deployed, and we are processing any delayed backlogs. We are continuing to monitor the results.

  4. resolved

    This incident has been resolved and all backlogs have been processed.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on status.customerio.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Customer.io, started 2026-07-20 22:58 UTC, resolved after 0 min, 4 update(s).

Title
Some customers are experiencing data processing and message-sending delays
Vendor
Customer.io
Date
URL
https://rewindex.com/company/customer-io/incidents/9yhy8zhd25pn

Customer.io profileRecent Customer.io incidentsAll outages on July 20, 2026Customer.io in July 2026MarkdownJSON