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CompaniesCustomer.ioIncidents

Customer.io: Delays in message sending

MajorStatus: resolvedStarted Resolved (0 min)3 updatesstatus.customerio.com (opens in new tab)

Affected components: Message Sending

Timeline of updates

  1. investigating

    Our team is currently investigating an issue delaying message sending in the US and EU regions

  2. monitoring

    A fix has been implemented and we're monitoring the results.

  3. resolved

    This incident has been resolved.

Changes Rewindex caught on this incident

Archive proof

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How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on status.customerio.com (opens in new tab).

Cite this

Status incident (vendor impact label: major) posted by Customer.io, started 2026-07-20 17:47 UTC, resolved after 0 min, 3 update(s).

Title
Delays in message sending
Vendor
Customer.io
Date
URL
https://rewindex.com/company/customer-io/incidents/5cgqc0yvj9rq

Customer.io profileRecent Customer.io incidentsAll outages on July 20, 2026Customer.io in July 2026MarkdownJSON