Companies/Crusoe/Incidents

Crusoe: Partial Outage in eu-iceland1-a

Affected components: eu-iceland1GPU Virtual Machines - eu-iceland1

Timeline of updates

1. investigating2025-09-30 18:45 UTC

   We are currently investigating an issue impacting virtual machine accessibility in eu-iceland1-a region. Some users may be unable to access their VMs at this time. We appreciate your patience and will provide updates as more information becomes available.

2. investigating2025-09-30 19:48 UTC

   We're making significant progress in resolving the virtual machine accessibility issues in the eu-iceland1-a region. We apologize for the continued disruption and thank you for your patience as we work to restore full service. We will provide another update as soon as more information is available or when services are fully restored. You can continue to contact our support team at support@crusoecloud.com, if there are any other concerns.

3. identified2025-09-30 20:34 UTC

   We have identified and mitigated the issue. Although no further impact is expected, we are continuing to monitor. If you are still experiencing issues, please reach out to us through support@crusoecloud.com and we will investigate further.

4. monitoring2025-09-30 21:55 UTC

   A fix has been applied and the outage has been mitigated. Services have returned to normal operations in eu-iceland1-a region. We are continuing to monitor. Please contact support@crusoecloud.com if you are still experiencing any issues.

5. resolved2025-10-01 00:00 UTC

   This incident has been resolved. Please contact support@crusoe.ai if you are still experiencing any issues.

Changes Rewindex caught on this incident

• Sep 30, 2025Major incident: Partial Outage in eu-iceland1-a

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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