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Courier: Message status updates are delayed

MinorStatus: resolvedStarted Resolved (1.0 h)4 updatesstspg.io (opens in new tab)

Affected components: APICourier - APICourier - Web ApplicationWeb Application

Timeline of updates

  1. investigating

    Courier is currently investigating an issue with message status updates. We believe there is no impact to message delivery at this time.

  2. identified

    Courier is rolling back a change that we believe is causing updates to not apply to sent messages. Next update in ~45 minutes.

  3. monitoring

    Courier's release has completed and message status updates appear to be recovering. Courier will continue to monitor until event updates are caught up.

  4. resolved

    Message status updates are now being applied with no delay.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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