# Courier: Message status updates are delayed

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-04-20 22:09 UTC · Resolved: 2023-04-20 23:10 UTC · Duration: 1.0 h
- Updates: 4 · Affected components: API, Courier - API, Courier - Web Application, Web Application
- [Vendor status page: https://stspg.io/g9z3sv1jj6tj](https://stspg.io/g9z3sv1jj6tj)
- [Company: Courier](https://rewindex.com/company/courier.md)

## Timeline of updates

- **investigating** 2023-04-20 22:09 UTC: Courier is currently investigating an issue with message status updates. We believe there is no impact to message delivery at this time.
- **identified** 2023-04-20 22:24 UTC: Courier is rolling back a change that we believe is causing updates to not apply to sent messages. Next update in ~45 minutes.
- **monitoring** 2023-04-20 23:08 UTC: Courier's release has completed and message status updates appear to be recovering. Courier will continue to monitor until event updates are caught up.
- **resolved** 2023-04-20 23:10 UTC: Message status updates are now being applied with no delay.


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Canonical: https://rewindex.com/company/courier/incidents/h2y48b7nyg5p · Markdown: https://rewindex.com/company/courier/incidents/h2y48b7nyg5p.md · JSON: https://rewindex.com/api/v1/companies/courier/incidents/h2y48b7nyg5p · Generated 2026-10-20T01:32:07.407Z