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Courier: Increased Error Rates due to AWS (SQS, S3 and Lambda) services issues in us-east-1

No impact listedStatus: resolvedStarted Resolved (41 min)1 updatestatus.courier.com (opens in new tab)
Part of an outage event

AWS outage, Mar 9, 2022 · 12 vendors, 12 incidents

Courier’s incident blames AWS as the cause. (hop 1, posted +0 min vs the first vendor naming AWS)

“…Increased Error Rates due to AWS (SQS, S3 and Lambda) services issues in us-east-1 As of 1:45 PM PST S3 Event Notifications have delivered the backlog of events. This issue is resolved and all service…”

Swipe sideways to see the whole diagram.

AWSown incident not archivedWithin an hour2 vendors, 2 blamed AWSCourier, Unbounce1 to 4 hours later1 vendor, 1 blamed AWSXeroCourier (this incident)posted +0 min
AWSown incident not archivedWithin an hour2 vendors, 2 blamed AWSCourier, Unbounce1 to 4 hours later1 vendor, 1 blamed AWSXeroCourier (this incident)posted +0 min
Courier is outlined in red. Groups show up to a few vendors each; the event page lists every incident.
Mermaid source
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>2 vendors, 2 blamed AWS<br/>Courier, Unbounce"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>1 vendor, 1 blamed AWS<br/>Xero"]:::blames
  root --> h4
  me["Courier (this incident)<br/>posted +0 min"]:::me
  h1 --- me

Full event: timeline, evidence and all vendors →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

Timeline of updates

  1. resolved

    As of 1:45 PM PST S3 Event Notifications have delivered the backlog of events. This issue is resolved and all services are now operating normally.

From Courier’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.courier.com (opens in new tab).

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