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Convex: elevated latency/errors for a subset of customers
Convex reported major latency/errors for affected deployments starting 2025-10-30 23:43 UTC, resolved 2025-10-31 07:52 UTC after 8 h 8 min. A downstream-provider issue caused an inefficient database table format; Convex reported rewriting it and shedding load, with sporadic availability issues for a small subset of non-pro customers.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Free & StarterLive Traffic - Database ServicesLive Traffic - Function Runtime
Timeline of updates
- identified
We're investigating an issue with a database cluster leading to degraded performance and higher error rates for affected deployments.
- identified
We've restored affected pro deployments. Working on bringing back affected free deployments.
- identified
we've brought back a subset of free deployments. Continuing to remediate.
- identified
We're continuing to work on a fix for the issue. Expect another update in ~90 minutes.
- monitoring
All deployments should be restored. We are monitoring the database to ensure it remains stable.
- monitoring
There will be sporadic availability issues for a small subset of non-pro customers. We apologize for this impact. There was an issue with a downstream provider which resulted in a database cluster running with an inefficient table format. We're in the process of rewriting this data format but have had to shed load to provide headroom while reoptimizing the database.
- monitoring
We are continuing to monitor for any further issues.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: elevated latency/errors for a subset of customers 2025-10-30 23:43 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Convex profile · Recent Convex incidents · Markdown · JSON