# Convex: elevated latency/errors for a subset of customers

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-30 23:43 UTC · Resolved: 2025-10-31 07:52 UTC · Duration: 8.1 h
- Updates: 8 · Affected components: Free & Starter, Live Traffic - Database Services, Live Traffic - Function Runtime
- [Vendor status page: https://stspg.io/rdscq5w0fw83](https://stspg.io/rdscq5w0fw83)
- [Company: Convex](https://rewindex.com/company/convex.md)

## Summary

Convex reported major latency/errors for affected deployments starting 2025-10-30 23:43 UTC, resolved 2025-10-31 07:52 UTC after 8 h 8 min. A downstream-provider issue caused an inefficient database table format; Convex reported rewriting it and shedding load, with sporadic availability issues for a small subset of non-pro customers. _(machine-written, sol)_
## Timeline of updates

- **identified** 2025-10-30 23:43 UTC: We're investigating an issue with a database cluster leading to degraded performance and higher error rates for affected deployments.
- **identified** 2025-10-30 23:44 UTC: We've restored affected pro deployments. Working on bringing back affected free deployments.
- **identified** 2025-10-31 00:25 UTC: we've brought back a subset of free deployments. Continuing to remediate.
- **identified** 2025-10-31 03:08 UTC: We're continuing to work on a fix for the issue. Expect another update in ~90 minutes.
- **monitoring** 2025-10-31 04:24 UTC: All deployments should be restored. We are monitoring the database to ensure it remains stable.
- **monitoring** 2025-10-31 05:59 UTC: There will be sporadic availability issues for a small subset of non-pro customers. We apologize for this impact. There was an issue with a downstream provider which resulted in a database cluster running with an inefficient table format. We're in the process of rewriting this data format but have had to shed load to provide headroom while reoptimizing the database.
- **monitoring** 2025-10-31 06:00 UTC: We are continuing to monitor for any further issues.
- **resolved** 2025-10-31 07:52 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-10-30 23:43 UTC: [Major incident: elevated latency/errors for a subset of customers](https://rewindex.com/change/ie118b267e465c5.md)


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Canonical: https://rewindex.com/company/convex/incidents/m3y8mksnq5vg · Markdown: https://rewindex.com/company/convex/incidents/m3y8mksnq5vg.md · JSON: https://rewindex.com/api/v1/companies/convex/incidents/m3y8mksnq5vg · Generated 2026-10-18T11:43:14.692Z