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Convex: Account verification/team invite emails not working

Impact: majorStatus: resolvedStarted Resolved (1.9 h)3 updatesSource: stspg.io (opens in new tab)
Summary

Convex reported a major outage preventing dashboard emails, including team invitations and new account verification, across Business, Free & Starter, and Professional. It started at 2026-08-16 23:33 UTC and lasted 1 h 53 min, resolving at 2026-08-17 01:26 UTC; a fix was implemented at 2026-08-17 00:50 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Development Services - ProfessionalProfessionalDevelopment Services - Free & StarterFree & StarterBusinessDevelopment Services - Business

Timeline of updates

  1. identified

    We identified an ongoing issue that prevents emails sent from the Convex dashboard (e.g. team invitations and new account verification emails) from being sent. We are currently working on a fix.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Convex profile · Recent Convex incidents · Markdown · JSON