# Convex: Account verification/team invite emails not working

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-16 23:33 UTC · Resolved: 2026-08-17 01:26 UTC · Duration: 1.9 h
- Updates: 3 · Affected components: Development Services - Professional, Professional, Development Services - Free & Starter, Free & Starter, Business, Development Services - Business
- [Vendor status page: https://stspg.io/g465cr9zt0cx](https://stspg.io/g465cr9zt0cx)
- [Company: Convex](https://rewindex.com/company/convex.md)

## Summary

Convex reported a major outage preventing dashboard emails, including team invitations and new account verification, across Business, Free & Starter, and Professional. It started at 2026-08-16 23:33 UTC and lasted 1 h 53 min, resolving at 2026-08-17 01:26 UTC; a fix was implemented at 2026-08-17 00:50 UTC. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-08-16 23:33 UTC: We identified an ongoing issue that prevents emails sent from the Convex dashboard (e.g. team invitations and new account verification emails) from being sent. We are currently working on a fix.
- **monitoring** 2026-08-17 00:50 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-08-17 01:26 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-08-16 23:33 UTC: [Major incident: Account verification/team invite emails not working](https://rewindex.com/change/i837cc4aff4038c.md)


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Canonical: https://rewindex.com/company/convex/incidents/fmb8wgw220gg · Markdown: https://rewindex.com/company/convex/incidents/fmb8wgw220gg.md · JSON: https://rewindex.com/api/v1/companies/convex/incidents/fmb8wgw220gg · Generated 2026-10-18T12:32:13.427Z