Companies/Contentstack/Incidents

Contentstack: Contentstack – Azure EU – Publishing and Webhook Delays

Affected components: Microsoft Azure EU Region - Webhook DispatcherWebhook DispatcherContent Management APIMicrosoft Azure EU Region - Content Management API

Timeline of updates

1. investigating2026-09-16 17:40 UTC

   We are currently investigating an issue affecting content publishing and webhook delivery in the Azure EU region. During this time, users may experience delays when publishing content and in webhook delivery. Content delivery of already-published content remains unaffected, and other regions remain unaffected. Our engineering team has been mobilized and is actively working to identify the root cause and restore normal service. Customer Action: No action is required from customers at this time. We will share our next update as soon as we have more information. If you encounter any difficulties accessing our services, please reach out to our Contentstack Support for assistance at support@contentstack.com.

2. identified2026-09-16 17:56 UTC

   The root cause of the issue affecting content publishing and webhook delivery in the Azure EU region has been identified. Our engineering team is currently implementing a fix to restore normal service. Content delivery of already-published content remains unaffected, and other regions remain unaffected. Customer Action: No action is required from customers at this time. We will share our next update as soon as we have more information. If you encounter any difficulties accessing our services, please reach out to our Contentstack Support for assistance at support@contentstack.com.

3. monitoring2026-09-16 19:03 UTC

   The issue affecting content publishing and webhook delivery in the Azure EU region has been mitigated and services are operating normally. Our team will continue monitoring system performance closely to ensure stability. Customer Action: No action is required from customers at this time. If you encounter any difficulties accessing our services, please reach out to our Contentstack Support for assistance at support@contentstack.com.

4. resolved2026-09-16 19:06 UTC

   This incident affecting content publishing and webhook delivery in the Azure EU region has been fully resolved and all systems are operating normally. Customer Action: No action is required from customers at this time. We appreciate your patience while we worked to restore service. If you encounter any difficulties accessing our services, please reach out to our Contentstack Support for assistance at support@contentstack.com.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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