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Contentstack: Contentstack AWS, Azure and GCP All Regions - Contentstack Support Live Chat And Support Portal Issue
Salesforce outage, Sep 16, 2026 · 16 vendors, 21 incidents
Contentstack’s incident started in the same window without naming Salesforce (timing only, not evidence of a link). (timing only, posted +2 h 4 min vs Salesforce’s own post)
Swipe sideways to see the whole diagram.
Mermaid source
flowchart LR
root["Salesforce<br/>posted 07:19 UTC"]:::root
h4["1 to 4 hours later<br/>4 vendors, 4 blamed Salesforce<br/>Braze, Gong, ClickHouse Cloud, Smartsheet"]:::blames
root --> h4
later["Later<br/>1 vendor, 1 blamed Salesforce<br/>Salesloft"]:::blames
root --> later
me["Contentstack (this incident)<br/>posted +2 h 4 min"]:::me
root -.->|"same window"| meFull event: timeline, evidence and all vendors →
Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.
Affected components: Amazon Web Services EU Region - Web ApplicationWeb ApplicationGoogle Cloud Platform US Region - Web ApplicationWeb ApplicationGoogle Cloud Platform EU Region - Web ApplicationWeb ApplicationMicrosoft Azure US Region - Web ApplicationWeb ApplicationAmazon Web Services AU Region - Web ApplicationWeb ApplicationAmazon Web Services US Region - Web ApplicationWeb ApplicationMicrosoft Azure EU Region - Web ApplicationWeb Application
Timeline of updates
- investigating
We are currently experiencing an issue with our Support Live Chat functionality, and the Support Portal is also impacted due to an outage with an upstream service provider, Salesforce. Support Portal and Email may also be intermittently impacted during this time. Our team is actively monitoring the situation and working to restore our support services as quickly as possible. In the meantime, our support team remains available to assist you. If you experience any difficulties accessing our services, please contact Contentstack Support at support@contentstack.com
- identified
The root cause of the disruption affecting our Support Live Chat and Support Portal has been identified: an ongoing outage with our upstream support platform provider, Salesforce. Our team is actively coordinating with the provider and applying workarounds to restore normal support access as quickly as possible. All Contentstack platform services — including content management, content delivery, and publishing — remain fully operational. This issue is limited to our support channels. Customer Action: While our Support Portal and Live Chat are unavailable, you can continue to reach our support team by email at support@contentstack.com. Support email may be intermittently delayed during this period, and we are prioritizing all requests received. We will share our next update as soon as we have more information. If you encounter any difficulties accessing our services, please reach out to our Contentstack Support for assistance at support@contentstack.com.
- identified
Our upstream service provider's fix is now rolling out region by region, and we're seeing our Support Live Chat and Support Portal return to normal in the regions where that rollout has completed. Support Portal and Email may continue to be intermittently impacted in regions where the rollout is still in progress. All other services remain unaffected. We're continuing to monitor the rollout as it completes across all regions, and our upstream provider is working on a permanent fix. Customer Action: No action is required from customers at this time. We will share our next update as soon as we have more information. If you encounter any difficulties accessing our services, please reach out to our Contentstack Support for assistance at support@contentstack.com.
- monitoring
Our upstream service provider has completed the next phase of their rollout, and our Support Live Chat and Support Portal now appear to be operating normally. Our engineering team is actively monitoring to confirm continued stability. Customer Action: No action is required from customers at this time. If you encounter any difficulties accessing our services, please reach out to our Contentstack Support for assistance at support@contentstack.com.
- resolved
This incident affecting Support Live Chat and Support Portal has been fully resolved and all systems are operating normally.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).
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