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Contentstack: Contentstack – Web Application – Azure NA & EU – Homepage Loading Issue

MajorStatus: resolvedStarted Resolved (54 min)4 updatesstspg.io (opens in new tab)
Part of an outage event

Azure west us outage, Jul 23, 2026 · 25 vendors, 26 incidents

Contentstack’s incident names Azure / west us (location or integration). (hop 1, posted +7 h vs the first vendor naming Azure)

“…Contentstack – Web Application – Azure NA & EU – Homepage Loading Issue This incident has been resolved. A fix has been implemented and we are monitoring the results. The issue affecting the Contentst…”

Swipe sideways to see the whole diagram.

Azure west usown incident not archivedWithin an hour2 vendors, 1 blamed AzureJFrog, Optimizely1 to 4 hours later2 vendors, 2 blamed AzureWiz, Sumo LogicLater1 vendorContentstackContentstack (this incident)posted +7 h
Azure west usown incident not archivedWithin an hour2 vendors, 1 blamed AzureJFrog, Optimizely1 to 4 hours later2 vendors, 2 blamed AzureWiz, Sumo LogicLater1 vendorContentstackContentstack (this incident)posted +7 h
Contentstack is outlined in red. Groups show up to a few vendors each; the event page lists every incident.
Mermaid source
flowchart LR
  root["Azure west us<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>2 vendors, 1 blamed Azure<br/>JFrog, Optimizely"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>2 vendors, 2 blamed Azure<br/>Wiz, Sumo Logic"]:::blames
  root --> h4
  later["Later<br/>1 vendor<br/>Contentstack"]:::names
  root --> later
  me["Contentstack (this incident)<br/>posted +7 h"]:::me
  later --- me

Full event: timeline, evidence and all vendors →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

Affected components: Microsoft Azure US Region - Web ApplicationWeb ApplicationMicrosoft Azure EU Region - Web ApplicationWeb Application

Timeline of updates

  1. investigating

    We are currently investigating an issue affecting the Contentstack Web Application in the Microsoft Azure NA and Azure EU regions. During this time, users may successfully log in but find that the dashboard (application homepage) fails to load. This issue is limited to the web application interface the Content Management API, content delivery of published content, and other services continue to operate normally. Our engineering team has been mobilized and is actively working to identify the root cause and restore full access to the web application. We understand the inconvenience this may cause and are treating it with high priority. Customer Action: No action is required from customers at this time. Customers who need to manage content in the interim can continue to do so via the Content Management API. If you encounter any difficulties accessing our services, please reach out to our Customer Success team for assistance at support@contentstack.com.

  2. identified

    The issue affecting the Contentstack Web Application in the Microsoft Azure NA and Azure EU regions has been identified. Our engineering team is currently implementing a fix to restore normal access. This issue is limited to the web application interface — the Content Management API, content delivery of published content, and other services continue to operate normally. Customer Action: No action is required from customers at this time. Customers who need to manage content in the interim can continue to do so via the Content Management API. If you encounter any difficulties accessing our services, please reach out to our Customer Success team for assistance at support@contentstack.com.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    This incident has been resolved.

Changes Rewindex caught on this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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