Contentful: Issues with advanced caching on Content Delivery API

Impact: majorStatus: resolvedStarted 2026-10-01 09:27 UTCResolved 2026-10-02 09:43 UTC (24 h)4 updatesSource: stspg.io

Summary

Contentful reported major issues with advanced caching, specifically Stale While Revalidate (SWR), affecting Content Delivery API and EU data residency - Content Delivery API. The incident started 2026-10-01 09:27 UTC and resolved 2026-10-02 09:43 UTC, lasting 24 h 15 min. A fix resolved the issue for remaining customers after most had already recovered.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Content Delivery APIContent Delivery APIEU data residency - Content Delivery API

Timeline of updates

identified2026-10-01 09:27 UTC
We are investigating issues with advanced caching (specifically Stale While Revalidate (SWR)). We have identified the issue and are working towards a resolution.
identified2026-10-01 11:29 UTC
The issue has been resolved for most customers. We continue to work on a resolution for everyone.
monitoring2026-10-02 08:43 UTC
The fix we implemented has resolved the issue for the remaining customers. We continue to monitor the situation.
resolved2026-10-02 09:43 UTC
This issue has been resolved.

Rewindex changes for this incident

Major incident: Issues with advanced caching on Content Delivery API 2026-10-01 09:27 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Contentful profile · Recent Contentful incidents · Markdown · JSON