# Contentful: Issues with advanced caching on Content Delivery API

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-10-01 09:27 UTC · Resolved: 2026-10-02 09:43 UTC · Duration: 24 h
- Updates: 4 · Affected components: Content Delivery API, Content Delivery API, EU data residency - Content Delivery API
- [Vendor status page: https://stspg.io/y8h16hdpq6h6](https://stspg.io/y8h16hdpq6h6)
- [Company: Contentful](https://rewindex.com/company/contentful.md)

## Summary

Contentful reported major issues with advanced caching, specifically Stale While Revalidate (SWR), affecting Content Delivery API and EU data residency - Content Delivery API. The incident started 2026-10-01 09:27 UTC and resolved 2026-10-02 09:43 UTC, lasting 24 h 15 min. A fix resolved the issue for remaining customers after most had already recovered. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-10-01 09:27 UTC: We are investigating issues with advanced caching (specifically Stale While Revalidate (SWR)). We have identified the issue and are working towards a resolution.
- **identified** 2026-10-01 11:29 UTC: The issue has been resolved for most customers. We continue to work on a resolution for everyone.
- **monitoring** 2026-10-02 08:43 UTC: The fix we implemented has resolved the issue for the remaining customers. We continue to monitor the situation.
- **resolved** 2026-10-02 09:43 UTC: This issue has been resolved.

## Rewindex changes for this incident

- 2026-10-01 09:27 UTC: [Major incident: Issues with advanced caching on Content Delivery API](https://rewindex.com/change/ib2abe009442676.md)


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Canonical: https://rewindex.com/company/contentful/incidents/ylpch77lp8rm · Markdown: https://rewindex.com/company/contentful/incidents/ylpch77lp8rm.md · JSON: https://rewindex.com/api/v1/companies/contentful/incidents/ylpch77lp8rm · Generated 2026-10-18T11:28:29.018Z