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Contentful: Errors on requests to Contentful from Frankfurt (FRA) region

Impact: minorStatus: resolvedStarted Resolved (7.9 h)3 updatesSource: stspg.io (opens in new tab)

Affected components: Content Management APIContent Management APIEU data residency - Content Management APIWeb AppEU data residency - Web AppWeb App

Timeline of updates

  1. identified

    We are seeing elevated errors and latency for some customer requests which are routing through the Frankfurt (FRA) region for Content Management, Preview and the Contentful WebApp. We are working with our upstream CDN provider to mitigate the issue. Customers affected by this can temporarily workaround the issue by using a VPN when connecting to Contentful (which routes traffic to a different Point of Presence (POP) other than the affected FRA one).

  2. identified

    Error rates have dropped back down again to normal levels. We are continuing to monitor the situation.

  3. resolved

    We have taken action and error rates have returned to normal.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Contentful profile · Recent Contentful incidents · Markdown · JSON