# Contentful: Errors on requests to Contentful from Frankfurt (FRA) region

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-03 09:32 UTC · Resolved: 2026-07-03 17:26 UTC · Duration: 7.9 h
- Updates: 3 · Affected components: Content Management API, Content Management API, EU data residency - Content Management API, Web App, EU data residency - Web App, Web App
- [Vendor status page: https://stspg.io/5h4fwbhhcc7j](https://stspg.io/5h4fwbhhcc7j)
- [Company: Contentful](https://rewindex.com/company/contentful.md)

## Timeline of updates

- **identified** 2026-07-03 09:32 UTC: We are seeing elevated errors and latency for some customer requests which are routing through the Frankfurt (FRA) region for Content Management, Preview and the Contentful WebApp.  We are working with our upstream CDN provider to mitigate the issue.  Customers affected by this can temporarily workaround the issue by using a VPN when connecting to Contentful (which routes traffic to a different Point of Presence (POP) other than the affected FRA one).
- **identified** 2026-07-03 11:29 UTC: Error rates have dropped back down again to normal levels. We are continuing to monitor the situation.
- **resolved** 2026-07-03 17:26 UTC: We have taken action and error rates have returned to normal.


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Canonical: https://rewindex.com/company/contentful/incidents/ftgt19x5nrlr · Markdown: https://rewindex.com/company/contentful/incidents/ftgt19x5nrlr.md · JSON: https://rewindex.com/api/v1/companies/contentful/incidents/ftgt19x5nrlr · Generated 2026-10-18T09:40:27.854Z