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Confluence: Atlassian Cloud Partial Outage

No impact listedStatus: resolvedStarted Resolved (5.2 h)1 updateconfluence.status.atlassian.com (opens in new tab)
Part of an outage event

AWS outage, Nov 12, 2019 · 11 vendors, 12 incidents

Confluence’s incident started in the same window without naming AWS (timing only, not evidence of a link). (hop 1, posted +53 min vs the first vendor naming AWS)

Swipe sideways to see the whole diagram.

same windowAWSown incident not archivedWithin an hour5 vendors, 4 blamed AWSOpsgenie, Elastic Cloud, Wise, JFrog +11 to 4 hours later1 vendor, 1 blamed AWSConfluentLater1 vendorJFrogConfluence (this incident)posted +53 min
same windowAWSown incident not archivedWithin an hour5 vendors, 4 blamed AWSOpsgenie, Elastic Cloud, Wise,JFrog +11 to 4 hours later1 vendor, 1 blamed AWSConfluentLater1 vendorJFrogConfluence (this incident)posted +53 min
Confluence is outlined in red. Groups show up to a few vendors each; the event page lists every incident.
Mermaid source
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>5 vendors, 4 blamed AWS<br/>Opsgenie, Elastic Cloud, Wise, JFrog +1"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>1 vendor, 1 blamed AWS<br/>Confluent"]:::blames
  root --> h4
  later["Later<br/>1 vendor<br/>JFrog"]:::names
  root --> later
  me["Confluence (this incident)<br/>posted +53 min"]:::me
  root -.->|"same window"| me

Full event: timeline, evidence and all vendors →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

Timeline of updates

  1. resolved

    Between 7:27 UTC to 12:45 UTC on 11/12/2019, we experienced an outage followed by a performance degradation for Confluence Cloud, Jira Core, Jira Service Desk, Jira Software and Opsgenie. The issue has been resolved and the services are operating normally.

From Confluence’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on confluence.status.atlassian.com (opens in new tab).

Confluence profileRecent Confluence incidentsMarkdownJSON