Confluence: Automation events delayed for some customers in the APAC region

Impact: majorStatus: resolvedStarted 2026-03-10 00:15 UTCResolved 2026-03-10 00:59 UTC (43 min)4 updatesSource: stspg.io

Summary

Confluence reported a major incident delaying automation events for some APAC customers, starting 2026-03-10 00:15 UTC and resolved at 2026-03-10 00:59 UTC (43 min). A hotfix restored automation performance while the backlog was processed; the vendor confirmed normal service for affected customers.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: NotificationsSearchView ContentCloud to Cloud Migrations - Copy Product DataConfluence AutomationsAndroid AppMobile - Android AppServer to Cloud Migrations - Copy Product DataPurchasing & LicensingiOS AppMobile - iOS AppAuthentication and User ManagementAdministrationSignupMarketplace AppsCommentsCreate and Edit

Timeline of updates

investigating2026-03-10 00:15 UTC
We are aware of customers experiencing delays with their automations within Jira, Jira Service Management, Jira Work Management, Jira Product Discovery and Confluence. Our team is investigating with urgency and we will provide an update within one hour.
identified2026-03-10 00:15 UTC
Our team has now identified the cause of this issue relating to delayed automation events and has put a hotfix in place to help restore automation performance. We will continue to monitor performance as the backlog of issues is now being processed.
monitoring2026-03-10 00:51 UTC
The performance degradation of automations has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor performance closely to confirm stability.
resolved2026-03-10 00:59 UTC
On 9 March UTC, Automation users in the APAC region may have experienced performance degradation within Jira, Jira Product Discovery, Jira Service Management, Jira Work Management, Confluence. The issue has now been resolved, and the service is operating normally for all affected customers.

Rewindex changes for this incident

Major incident: Automation events delayed for some customers in the APAC region 2026-03-10 00:15 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Confluence profile · Recent Confluence incidents · Markdown · JSON