# Confluence: Automation events delayed for some customers in the APAC region

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-03-10 00:15 UTC · Resolved: 2026-03-10 00:59 UTC · Duration: 43 min
- Updates: 4 · Affected components: Notifications, Search, View Content, Cloud to Cloud Migrations - Copy Product Data, Confluence Automations, Android App, Mobile - Android App, Server to Cloud Migrations - Copy Product Data, Purchasing & Licensing, iOS App, Mobile - iOS App, Authentication and User Management, Administration, Signup, Marketplace Apps, Comments, Create and Edit
- [Vendor status page: https://stspg.io/s7szwxd5rqfq](https://stspg.io/s7szwxd5rqfq)
- [Company: Confluence](https://rewindex.com/company/confluence.md)

## Summary

Confluence reported a major incident delaying automation events for some APAC customers, starting 2026-03-10 00:15 UTC and resolved at 2026-03-10 00:59 UTC (43 min). A hotfix restored automation performance while the backlog was processed; the vendor confirmed normal service for affected customers. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-03-10 00:15 UTC: We are aware of customers experiencing delays with their automations within Jira, Jira Service Management, Jira Work Management, Jira Product Discovery and Confluence. Our team is investigating with urgency and we will provide an update within one hour.
- **identified** 2026-03-10 00:15 UTC: Our team has now identified the cause of this issue relating to delayed automation events and has put a hotfix in place to help restore automation performance. We will continue to monitor performance as the backlog of issues is now being processed.
- **monitoring** 2026-03-10 00:51 UTC: The performance degradation of automations has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor performance closely to confirm stability.
- **resolved** 2026-03-10 00:59 UTC: On 9 March UTC, Automation users in the APAC region may have experienced performance degradation within Jira, Jira Product Discovery, Jira Service Management, Jira Work Management, Confluence. The issue has now been resolved, and the service is operating normally for all affected customers.

## Rewindex changes for this incident

- 2026-03-10 00:15 UTC: [Major incident: Automation events delayed for some customers in the APAC region](https://rewindex.com/change/i563b83fc0b322a.md)


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Canonical: https://rewindex.com/company/confluence/incidents/b2n7n1gqx94v · Markdown: https://rewindex.com/company/confluence/incidents/b2n7n1gqx94v.md · JSON: https://rewindex.com/api/v1/companies/confluence/incidents/b2n7n1gqx94v · Generated 2026-10-18T12:22:38.683Z