CockroachDB: Standard and Basic cluster creation on AWS delayed

Impact: criticalStatus: resolvedStarted 2025-10-31 15:54 UTCResolved 2025-10-31 22:09 UTC (6.3 h)7 updatesSource: stspg.io

Summary

CockroachDB reported a critical incident affecting Basic and Standard clusters on AWS: cluster creation, some edits, and Cloud Console functions were disrupted; GCP operated normally. It lasted 6 h 15 min, from 2025-10-31 15:54 UTC to 2025-10-31 22:09 UTC. The vendor resolved the underlying issue, re-enabled creation on all clouds, and confirmed all cluster operations were normal.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: CockroachDB Basic/Standard

Timeline of updates

investigating2025-10-31 15:54 UTC
We are investigating errors that are causing delays in creation of Basic and Standard clusters on AWS. Basic and Standard cluster creation on GCP is operating normally at this time.
investigating2025-10-31 16:21 UTC
We are investigating errors with Basic and Standard clusters on AWS. Cluster creation, certain cluster edit operations (such as adding a region), and certain CockroachDB Cloud Console functionality (such as listing databases or users) are also impacted. Basic and Standard clusters on GCP are operating normally at this time.
identified2025-10-31 18:22 UTC
We have identified the cause of cluster creation failures impacting Basic and Standard AWS clusters. As a precautionary measure, while we apply a fix, we have disabled all cluster creation in Cockroach Cloud. We will restore cluster creation when it is safe to do so. There is no SQL availability impact to any existing clusters. We will update here by 3:00 PM US/Eastern with more information.
identified2025-10-31 18:59 UTC
We are continuing to work on a fix for this issue. Next update will be by 4:00 PM US/Eastern time.
identified2025-10-31 19:58 UTC
We are continuing to work on a fix for this issue. Next update will be by 4:30 PM US/Eastern time.
monitoring2025-10-31 20:18 UTC
We have resolved the underlying issue that was preventing cluster creation and other cluster operations. We have re-enabled cluster creation on all clouds. We will monitor the situation to ensure that everything continues to operate normally.
resolved2025-10-31 22:09 UTC
All cluster operations are working normally.

Rewindex changes for this incident

Critical incident: Standard and Basic cluster creation on AWS delayed 2025-10-31 15:54 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). CockroachDB profile · Recent CockroachDB incidents · Markdown · JSON