Companies / Cloudinary / incidents

Cloudinary: PDF transformations may fail under specific conditions(q_auto) at the time of Upload.

Affected components: Upload API - USUS Datacenter - Upload API - USAP Datacenter - Upload API - APUpload API - APEU Datacenter - Upload API - EUUpload API - EU

Timeline of updates

1. investigating2026-01-04 17:51 UTC

   We’re currently experiencing an issue affecting a subset of PDF uploads and deliveries. Some PDF processing operations may fail under specific conditions such as q_auto.

2. identified2026-01-04 19:03 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring2026-01-04 20:38 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved2026-01-05 07:52 UTC

   A fix has been implemented and this issue has been resolved

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Cloudinary profile · Recent Cloudinary incidents · Markdown · JSON