# Cloudinary: PDF transformations may fail under specific conditions(q_auto) at the time of Upload.

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-01-04 17:51 UTC · Resolved: 2026-01-05 07:52 UTC · Duration: 14 h
- Updates: 4 · Affected components: Upload API - US, US Datacenter - Upload API - US, AP Datacenter - Upload API - AP, Upload API - AP, EU Datacenter - Upload API - EU, Upload API - EU
- [Vendor status page: https://stspg.io/ptt5xzpf1bhr](https://stspg.io/ptt5xzpf1bhr)
- [Company: Cloudinary](https://rewindex.com/company/cloudinary.md)

## Timeline of updates

- **investigating** 2026-01-04 17:51 UTC: We’re currently experiencing an issue affecting a subset of PDF uploads and deliveries. Some PDF processing operations may fail under specific conditions such as q\_auto.
- **identified** 2026-01-04 19:03 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-01-04 20:38 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-01-05 07:52 UTC: A fix has been implemented and this issue has been resolved


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Canonical: https://rewindex.com/company/cloudinary/incidents/ql2yj4rgdtmg · Markdown: https://rewindex.com/company/cloudinary/incidents/ql2yj4rgdtmg.md · JSON: https://rewindex.com/api/v1/companies/cloudinary/incidents/ql2yj4rgdtmg · Generated 2026-10-18T11:26:49.147Z