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Cloudinary: Elevated error rates in Cloudinary Background Removal

Impact: minorStatus: resolvedStarted Resolved (5.4 h)3 updatesSource: stspg.io (opens in new tab)

Affected components: EU Datacenter - Media Transformation API - EUMedia Transformation API - EUAP Datacenter - Media Transformation API - APMedia Transformation API - APMedia Transformation API - USUS Datacenter - Media Transformation API - US

Timeline of updates

  1. investigating

    We want to inform you that starting August 06, 2025 at 14:00 UTC, we are currently experiencing high error rates in background removal. Our team is actively investigating the issue to identify the root cause and implement a resolution.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Cloudinary profile · Recent Cloudinary incidents · Markdown · JSON