# Cloudinary: Elevated error rates in Cloudinary Background Removal

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-08-07 02:09 UTC · Resolved: 2025-08-07 07:33 UTC · Duration: 5.4 h
- Updates: 3 · Affected components: EU Datacenter - Media Transformation API - EU, Media Transformation API - EU, AP Datacenter - Media Transformation API - AP, Media Transformation API - AP, Media Transformation API - US, US Datacenter - Media Transformation API - US
- [Vendor status page: https://stspg.io/4cmy1mf51zj9](https://stspg.io/4cmy1mf51zj9)
- [Company: Cloudinary](https://rewindex.com/company/cloudinary.md)

## Timeline of updates

- **investigating** 2025-08-07 02:09 UTC: We want to inform you that starting August 06, 2025 at 14:00 UTC, we are currently experiencing high error rates in background removal. Our team is actively investigating the issue to identify the root cause and implement a resolution.
- **monitoring** 2025-08-07 03:41 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-08-07 07:33 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/cloudinary/incidents/jjnnyyrdyjsq · Markdown: https://rewindex.com/company/cloudinary/incidents/jjnnyyrdyjsq.md · JSON: https://rewindex.com/api/v1/companies/cloudinary/incidents/jjnnyyrdyjsq · Generated 2026-10-18T12:20:59.169Z