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CompaniesClaudeIncidents

Claude: Delays in credit purchases

MinorStatus: resolvedStarted Resolved (2.0 h)2 updatesstspg.io (opens in new tab)

Affected components: Claude Console (platform.claude.com)

Timeline of updates

  1. monitoring

    We have identified and resolved an issue where users who reached a balance of zero usage credits saw delays in the availability of newly purchased credits, resulting in some requests to the Claude API receiving 'credit balance is too low' errors erroneously. This affected credits purchased from 05:10am PT / 12:10 UTC to 2:35pm PT / 21:35 UTC. At this time, newly purchased credits should be available as expected and we are working to resolve any remaining impact.

  2. resolved

    This issue has been resolved.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Claude, started 2026-09-01 23:26 UTC, resolved after 2.0 h, 2 update(s).

Title
Delays in credit purchases
Vendor
Claude
Date
URL
https://rewindex.com/company/claude/incidents/620swtqyn24k

Claude profileRecent Claude incidentsAll outages on September 1, 2026Claude in September 2026MarkdownJSON