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Chargebee: NMI Payments Service Disruption

Impact: majorStatus: resolvedStarted Resolved (0 min)1 updateSource: status.chargebee.com (opens in new tab)

Timeline of updates

  1. resolved

    Between Feb 20, 2024 at 14:00 and Feb 21, 2024 at 23:00 UTC, certain merchants experienced issues with their payment transactions in the NMI gateway. The error message displayed was "Custom descriptors are not allowed for this processor". The problem occurred after a recent update in our system added a custom descriptor to transactions. We immediately took remedial steps to disable the statement descriptor feature for the affected gateway. We apologize for any inconvenience this may have caused.

From Chargebee’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

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