# Chargebee: NMI Payments Service Disruption

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-02-22 05:00 UTC · Resolved: 2024-02-22 05:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.chargebee.com/incidents/2fb26w2mmqhn](https://status.chargebee.com/incidents/2fb26w2mmqhn)
- [Company: Chargebee](https://rewindex.com/company/chargebee.md)

## Timeline of updates

- **resolved** 2024-02-22 05:00 UTC: Between Feb 20, 2024 at 14:00 and Feb 21, 2024 at 23:00 UTC, certain merchants experienced issues with their payment transactions in the NMI gateway. The error message displayed was "Custom descriptors are not allowed for this processor". The problem occurred after a recent update in our system added a custom descriptor to transactions. We immediately took remedial steps to disable the statement descriptor feature for the affected gateway. We apologize for any inconvenience this may have caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/chargebee/incidents/2fb26w2mmqhn · Markdown: https://rewindex.com/company/chargebee/incidents/2fb26w2mmqhn.md · JSON: https://rewindex.com/api/v1/companies/chargebee/incidents/2fb26w2mmqhn · Generated 2026-10-18T09:40:41.420Z