Census: Census unavailable. 503 Error page from the Web.

Impact: majorStatus: resolvedStarted 2025-01-07 20:53 UTCResolved 2025-01-07 21:28 UTC (36 min)5 updatesSource: stspg.io

Summary

Census reported a major outage affecting the Sync Management UI and Sync Engine, with a 503 error page, from 2025-01-07 20:53 UTC to 2025-01-07 21:28 UTC (35 min). An infrastructure upgrade inadvertently removed services; all services recovered, and queued syncs began starting at 2025-01-07 21:18 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Sync EngineCensus Sync Management UI

Timeline of updates

investigating2025-01-07 20:53 UTC
We are investigating the issue and will update ASAP.
investigating2025-01-07 20:56 UTC
The root cause has been identified and we are working to resolve.
identified2025-01-07 21:10 UTC
The Census UI is now back up. Our sync engine is in the process of coming back up.
monitoring2025-01-07 21:18 UTC
All services are operational. Any queued syncs are starting up now.
resolved2025-01-07 21:28 UTC
Everything is now 100% operational. The problem came from an upgrade of our infrastructure that inadvertently removed services. We are planning now to make sure this dependency problem won't be at risk in future upgrades.

Rewindex changes for this incident

Major incident: Census unavailable. 503 Error page from the Web. 2025-01-07 20:53 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Census profile · Recent Census incidents · Markdown · JSON