# Census: Census unavailable. 503 Error page from the Web.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-01-07 20:53 UTC · Resolved: 2025-01-07 21:28 UTC · Duration: 36 min
- Updates: 5 · Affected components: Sync Engine, Census Sync Management UI
- [Vendor status page: https://stspg.io/2l330r7hxnfg](https://stspg.io/2l330r7hxnfg)
- [Company: Census](https://rewindex.com/company/census.md)

## Summary

Census reported a major outage affecting the Sync Management UI and Sync Engine, with a 503 error page, from 2025-01-07 20:53 UTC to 2025-01-07 21:28 UTC (35 min). An infrastructure upgrade inadvertently removed services; all services recovered, and queued syncs began starting at 2025-01-07 21:18 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-01-07 20:53 UTC: We are investigating the issue and will update ASAP.
- **investigating** 2025-01-07 20:56 UTC: The root cause has been identified and we are working to resolve.
- **identified** 2025-01-07 21:10 UTC: The Census UI is now back up. Our sync engine is in the process of coming back up.
- **monitoring** 2025-01-07 21:18 UTC: All services are operational. Any queued syncs are starting up now.
- **resolved** 2025-01-07 21:28 UTC: Everything is now 100% operational. The problem came from an upgrade of our infrastructure that inadvertently removed services. We are planning now to make sure this dependency problem won't be at risk in future upgrades.

## Rewindex changes for this incident

- 2025-01-07 20:53 UTC: [Major incident: Census unavailable. 503 Error page from the Web.](https://rewindex.com/change/i664b2477490414.md)


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Canonical: https://rewindex.com/company/census/incidents/zmp6lzlqt8pk · Markdown: https://rewindex.com/company/census/incidents/zmp6lzlqt8pk.md · JSON: https://rewindex.com/api/v1/companies/census/incidents/zmp6lzlqt8pk · Generated 2026-10-18T11:40:28.396Z