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Census: UI slowdown across several areas

Impact: majorStatus: resolvedStarted Resolved (54 min)4 updatesSource: stspg.io (opens in new tab)
Summary

Census reported a major slowdown in its Sync Management UI affecting Model Previews, Metadata Refreshes and Sync Alerts, starting 2024-03-26 21:53 UTC and resolved at 2024-03-26 22:47 UTC (53 min). Census attributed it to a faulty deploy and restored task processing by deploying the previous job processor version; metrics showed no impact on sync performance or scheduling.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Census Sync Management UI

Timeline of updates

  1. investigating

    We have identified slowdowns in the Census UI associated with several areas: * Model Previews * Metadata Refreshes * Sync Alerts These are related to a slowdown in our job processing engine. At this time, our metrics do not show that sync performance or scheduling is affected but we are investigating these as well.

  2. identified

    We have identified a faulty deploy and we are rolling it back

  3. monitoring

    A previous version of the job processor has been deployed and these tasks are once again being completed. We are continuing to monitor

  4. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Census profile · Recent Census incidents · Markdown · JSON