Census: Sync list UI not loading

Impact: majorStatus: resolvedStarted 2025-06-04 20:11 UTCResolved 2025-06-04 20:54 UTC (43 min)4 updatesSource: stspg.io

Summary

Census reported a major incident affecting the Census Sync Management UI: the sync list failed to load for some customers, while the sync engine was unaffected. It ran from 2025-06-04 20:11 UTC to 2025-06-04 20:54 UTC (43 min). Census identified a faulty deployment, began reverting it, and implemented a fix before resolving the incident.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Census Sync Management UI

Timeline of updates

identified2025-06-04 20:11 UTC
The Census sync list UI is not loading for some customers. We have identified a faulty deployment and we are reverting it. The sync engine is not affected.
identified2025-06-04 20:24 UTC
A fix for this issue is currently being deployed and will be in place in the next 15-30 minutes
monitoring2025-06-04 20:43 UTC
A fix has been implemented and we are monitoring the results.
resolved2025-06-04 20:54 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Sync list UI not loading 2025-06-04 20:11 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Census profile · Recent Census incidents · Markdown · JSON