Census: Sync Outage in azure-eastus region

Impact: majorStatus: resolvedStarted 2026-10-01 14:20 UTCResolved 2026-10-01 17:36 UTC (3.3 h)4 updatesSource: stspg.io

Summary

Census reported a major Sync Engine outage in azure-eastus starting 2026-10-01 14:20 UTC, with syncs failing amid spotty Azure Redis connectivity. Redis connectivity was restored and syncs were completing successfully by 2026-10-01 15:14 UTC; the incident was resolved at 2026-10-01 17:36 UTC, lasting 3 h 16 min.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Sync Engine

Timeline of updates

identified2026-10-01 14:20 UTC
Syncs running in our azure-eastus region are currently not succeeding due to a partial service outage
identified2026-10-01 14:53 UTC
Connectivity to Azure Redis continues to be spotty in azure-eastus. Some syncs may see recovery, at least intermittently.
monitoring2026-10-01 15:14 UTC
Connectivity to Redis in azure-eastus too has been restored. Syncs are now completing successfully. We are continuing to monitor the situation.
resolved2026-10-01 17:36 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Sync Outage in azure-eastus region 2026-10-01 14:20 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Census profile · Recent Census incidents · Markdown · JSON