# Census: Sync Outage in azure-eastus region

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-10-01 14:20 UTC · Resolved: 2026-10-01 17:36 UTC · Duration: 3.3 h
- Updates: 4 · Affected components: Sync Engine
- [Vendor status page: https://stspg.io/j20p52dgcplj](https://stspg.io/j20p52dgcplj)
- [Company: Census](https://rewindex.com/company/census.md)

## Summary

Census reported a major Sync Engine outage in azure-eastus starting 2026-10-01 14:20 UTC, with syncs failing amid spotty Azure Redis connectivity. Redis connectivity was restored and syncs were completing successfully by 2026-10-01 15:14 UTC; the incident was resolved at 2026-10-01 17:36 UTC, lasting 3 h 16 min. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-10-01 14:20 UTC: Syncs running in our azure-eastus region are currently not succeeding due to a partial service outage
- **identified** 2026-10-01 14:53 UTC: Connectivity to Azure Redis continues to be spotty in azure-eastus. Some syncs may see recovery, at least intermittently.
- **monitoring** 2026-10-01 15:14 UTC: Connectivity to Redis in azure-eastus too has been restored. Syncs are now completing successfully. We are continuing to monitor the situation.
- **resolved** 2026-10-01 17:36 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-10-01 14:20 UTC: [Major incident: Sync Outage in azure-eastus region](https://rewindex.com/change/ie162f5e03767eb.md)


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Canonical: https://rewindex.com/company/census/incidents/hy8fjk7lb021 · Markdown: https://rewindex.com/company/census/incidents/hy8fjk7lb021.md · JSON: https://rewindex.com/api/v1/companies/census/incidents/hy8fjk7lb021 · Generated 2026-10-18T10:33:33.998Z