Canva: Some users might experience errors when trying to access designs
Canva reported a major incident affecting design access, with some users seeing “Trying to reconnect” and a warning that continued editing could lose work. It started at 2026-05-07 01:32 UTC and was resolved at 2026-05-07 02:11 UTC, lasting 38 min; a fix was implemented by 01:55 UTC.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Timeline of updates
- identified
Users might experience the following error: Trying to reconnect. You can continue editing, but you may lose your work. We have identified the issue and are working on a fix.
- monitoring
A fix has been implemented and we are monitoring the results.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: Some users might experience errors when trying to access designs 2026-05-07 01:32 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Canva profile · Recent Canva incidents · Markdown · JSON