# Canva: Some users might experience errors when trying to access designs

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-07 01:32 UTC · Resolved: 2026-05-07 02:11 UTC · Duration: 39 min
- Updates: 3
- [Vendor status page: https://stspg.io/393nn4jgy9b7](https://stspg.io/393nn4jgy9b7)
- [Company: Canva](https://rewindex.com/company/canva.md)

## Summary

Canva reported a major incident affecting design access, with some users seeing “Trying to reconnect” and a warning that continued editing could lose work. It started at 2026-05-07 01:32 UTC and was resolved at 2026-05-07 02:11 UTC, lasting 38 min; a fix was implemented by 01:55 UTC. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-05-07 01:32 UTC: Users might experience the following error: Trying to reconnect. You can continue editing, but you may lose your work. We have identified the issue and are working on a fix.
- **monitoring** 2026-05-07 01:55 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-05-07 02:11 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-05-07 01:32 UTC: [Major incident: Some users might experience errors when trying to access designs](https://rewindex.com/change/i58b34a507d48e8.md)


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Canonical: https://rewindex.com/company/canva/incidents/y5pg9zj0zmr4 · Markdown: https://rewindex.com/company/canva/incidents/y5pg9zj0zmr4.md · JSON: https://rewindex.com/api/v1/companies/canva/incidents/y5pg9zj0zmr4 · Generated 2026-10-18T09:40:47.661Z