Canva: Some users might experience errors when trying to access designs
Canva reported a major incident affecting some users accessing designs, with a “Trying to reconnect” error warning that continued editing could result in lost work. It started at 2026-05-07 03:29 UTC and was resolved at 2026-05-07 04:37 UTC, lasting 1 h 8 min; Canva identified the issue but did not state a cause or specific fix.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Timeline of updates
- investigating
Users might experience the following error: Trying to reconnect. You can continue editing, but you may lose your work. We are currently investigating the issue.
- identified
Users might experience the following error: Trying to reconnect. You can continue editing, but you may lose your work. We have identified the issue and are working on a fix.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: Some users might experience errors when trying to access designs 2026-05-07 03:29 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Canva profile · Recent Canva incidents · Markdown · JSON