# Canva: Some users might experience errors when trying to access designs

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-07 03:29 UTC · Resolved: 2026-05-07 04:37 UTC · Duration: 1.1 h
- Updates: 3
- [Vendor status page: https://stspg.io/3tk0vdjwvv0q](https://stspg.io/3tk0vdjwvv0q)
- [Company: Canva](https://rewindex.com/company/canva.md)

## Summary

Canva reported a major incident affecting some users accessing designs, with a “Trying to reconnect” error warning that continued editing could result in lost work. It started at 2026-05-07 03:29 UTC and was resolved at 2026-05-07 04:37 UTC, lasting 1 h 8 min; Canva identified the issue but did not state a cause or specific fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-05-07 03:29 UTC: Users might experience the following error: Trying to reconnect. You can continue editing, but you may lose your work. We are currently investigating the issue.
- **identified** 2026-05-07 03:54 UTC: Users might experience the following error: Trying to reconnect. You can continue editing, but you may lose your work. We have identified the issue and are working on a fix.
- **resolved** 2026-05-07 04:37 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-05-07 03:29 UTC: [Major incident: Some users might experience errors when trying to access designs](https://rewindex.com/change/i5c741c41cc3cd7.md)


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Canonical: https://rewindex.com/company/canva/incidents/r6ptdnxkt266 · Markdown: https://rewindex.com/company/canva/incidents/r6ptdnxkt266.md · JSON: https://rewindex.com/api/v1/companies/canva/incidents/r6ptdnxkt266 · Generated 2026-10-18T12:22:10.543Z