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Canva: Intermittent errors uploading images and videos or using media editing tools

Impact: minorStatus: resolvedStarted Resolved (1.5 h)3 updatesSource: stspg.io (opens in new tab)

Affected components: Media uploads

Timeline of updates

  1. identified

    Users may experience intermittent issues uploading new images and videos, or using functionality which edits or transforms images and videos. Requests may succeed when re-attempted. We have identified the cause of the issue and are working on a fix.

  2. monitoring

    We have implemented a fix and are monitoring the results. A very small proportion of users may experience issues uploading new images and videos, or using functionality which edits or transforms images and videos. We expect the issue to be fully recovered within ~20 minutes.

  3. resolved

    This incident is now resolved. Thank you for your patience and understanding.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Canva profile · Recent Canva incidents · Markdown · JSON